Frequently Asked Questions (FAQs)
1. How can I see the preview of my order?
We send a preview for confirmation within 24 hours after your order is placed. If you'd like to see the preview before placing an order, just email us with the product link, along with the text and image you want to customize.
2. Can I customize my own text and image on a product?
Absolutely! You can customize your product with your own text and image. Simply email us with the product link, your desired text, and the image you want to use, and we’ll take care of the rest.
3. How do I cancel my order and get a refund?
To cancel your order and request a refund, please contact us as soon as possible. Orders can be canceled within 2 hours of being placed. Refunds typically take 5-10 business days to process. For more detailed information, please see our refund policy here.
4. I didn’t receive a confirmation email or tracking link. What should I do?
If you haven’t received a confirmation email or tracking link, it’s possible that there was a mistake with your email address. Please contact us at support@tralamista.com, and we’ll update your email information and resend the confirmation.
5. My tracking number isn’t working. What should I do?
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the carrier may experience issues with an order. If your tracking number is still not working after a few days, please contact the shipping carrier directly or reach out to us at support@tralamista.com.
6. How secure is my personal information?
At Tralamista, we adhere to the highest industry standards to protect your personal information. When you checkout and purchase from our online store, your credit card information is encrypted using Secure Socket Layer (SSL) technology, which is widely used across the Internet for secure payment processing. Rest assured, your credit card details are only used to complete the requested transaction and are not stored afterward.
If you have any further questions, don’t hesitate to reach out to us at support@tralamista.com. We’re here to help!